Customer Service Support

Allentown, PA
Full Time
Experienced

Royal Home Care Services, Inc. is looking for a customer service representative to join our team in our Lehigh County office. This person will drive customer satisfaction by Visiting clients, addressing concerns, communicating with management, addressing questions and concerns from both caregivers and clients, being a source of problem-solving and knowledge, and maintaining extensive product knowledge.


The ideal candidate will be bilingual, and play a pivoted role in communication between clients, caregivers, and management.

Responsibilities/Requirements:

  • 1-2 years of proven experience in supporting client success
  • Ability to effectively communicate, read, and write English and Spanish
  • Excellent written and verbal communication skills
  • Efficient in Word and Excel, Dropbox, and other platforms
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above-and-beyond service
  • Excellent time-management and prioritization skills
  • Assist with Home care visits
  • Scheduling experience helpful
  • Experience with the HHA Exchange platform helpful
  • Must have a valid driver's license and vehicle

About Royal Home Care Services, Inc:

Royal Home Care is a Home Care organization dedicated to Serving those Fragile, Intellectually Disabled, and in need of personal Care assistance.

Royal Home Care benefits include:
* Medical benefits
* Dental
* Vision
* Profit Sharing
* Paid Time Off
* Life Insurance
* Bonuses

 

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